The Town’s Response to the Expiration of COVID-19 Executive Order (EO) No. 124 & 142:
• Customers that had an outstanding balance with a due date before March 31st, 2020 will be disconnected August 5, 2020. If the customer pays the full balance due as of March 31, 2020 by August 6, 2020, the disconnection fee will be waived. These customers were sent letters stating their water was subject to disconnection if not paid per Town Ordinance 50.807(B)(2).
• Per EO 124 & 142, any customer with an unpaid bill that has a due date between March 31, 2020, and July 29, 2020, will be given up to 6 months to satisfy those outstanding balances. The customer will be required to sign a payment agreement to ensure the terms of repayment plan are understood. The amount included in the payment plan must be paid each month in addition to the current monthly utility bill. The balances incurred during this 120-day period will be divided into no more than 6 equal payments. Per Town Ordinance 50.808(C), the Town Manager may extend any such agreement by an additional 6 months. A customer who does not meet the requirements of the signed payment plan will be disconnected.
• Late fees on payment arrangements will be waived during this 6-month period upon expiration of the 6-month payment plan.